Filed under: Web, Social Networking
When Sarah Kohl-Leaf and her husband went to a recent screening of ‘Shutter Island,’ they were expecting another normal, pleasant night at the movies. Little did they know, however, that they were about to embark on a customer service nightmare of epic proportions. When they arrived at the St. Croix Falls Cinema in Wisconsin, they found themselves short on cash. Since the theater’s ATM was broken, and the ticket office didn’t accept credit cards, their friends had to cover them with a check. After the film had begun, theater employees suddenly burst through the doors, claimed that eight people had been admitted illegally, and proceeded to conduct a massive ticket check — all while the film kept rolling. When Kohl-Leaf returned home, she decided to e-mail a complaint to Evergreen Entertainment, the company that owns the movie complex. And that’s where things really got interesting.
The next morning, she was greeted by a profanity-laced ray of sunshine from Evergreen vice-president Steve Payne, who opened his reply by asking her to “drive to White Bear Lake and also go [expletive] yourself.” To hammer the point home, he continued, “If you don’t have money for entertainment, get a better job, and don’t pay for everything on your credit or check card.” The VP eventually sent a follow-up e-mail to apologize, but it was too late; the rabbit was out of the hat, and was already hopping all over Facebook.
Continue reading Disgruntled Moviegoer Takes Her Fight to Facebook
Disgruntled Moviegoer Takes Her Fight to Facebook originally appeared on Switched on Thu, 04 Mar 2010 16:40:00 EST. Please see our terms for use of feeds.
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